1/ Shipping Info :

Shipping Method Shipping Time Costs
STANDARD SHIPPING Estimated to be delivered  20 – 30 Days Free – orders over US $49.00
EXPRESS SHIPPING Estimated to be delivered  9 -15 Days Free – orders over US $149.00

Notes: 

  1.  Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
  2. We will make every effort to deliver your package.
  3. If there is any shipping issue with your package , you must contact us.  

2/ How do I contact Customer Service?

Check out our ABOUT US on Contacting Customer Service for a link to contact us as well as additional details that may help you find an answer to your question. We are available by Chat support 7 days a week, 05:00 pm to 10:00 pm  for most topics , While only certain topics offer email. we’re always working to expand our contact options.


3/ What can I do when my sales are slow?

While sales will naturally fluctuate based on your inventory and the time of the year, there are always steps you can take to maximize success. Whether you are just starting out

See the teps below for some of the ways you can improve and to Grow your business :

  1. We support Store Promotions and Products Promotions for 1 week, in our website with Fees :

CATEGORY

FEES BY CATEGORY

Accessories ” Jewerly, Watches, Car”

 US $10.00

Men & Women clothing

 US $10.00

Furniture & Living

 US $20.00

Beauty & Health

 US $10.00

Computer & Electronics

 US $20.00

2. We support Products Promotions in Social Media with Fees : US $99.00


4/ How much does Pingo take out of the sales price?

Our standard selling fees are typically 8% of the total sales price & US $0.35 of the total sales as a final value fee.


5/ When will I receive payment from the buyer?

Your sales payment will be paid within a maximum of 30 days after the buyer confirms the delivery or after the expiration date.

Please note that product returns and refunds will affect your total balance.


6/ When a customer choose to pay his order through Paypal, does the payment goes to my Paypal account?

The money paid by the buyer through Paypal, still will goes to the seller’s Pingo account, will not goes to the seller’s Paypal account;

The money in the Pingo account cannot be transferred to the seller’s Paypal account.


7/ How do I get Bonus Points?

You’ll earn points for every dollar spent on your purchase.
For Example : Total Order : US $300.00 
                         Points Rewards : 300 Points
 
* 100 Points = US $1.00 
Points will be credited to your account once you confirm delivery of your order.

8/ Return an item for a refund?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return.

open a return request :


9/ didn’t receive your item, request refund?

If you didn’t receive your item within 60 Days , you have 30 days to open refund request. 

Open refund request :

*After 90 days you can’t request refund.


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