• How to track my order?
  • Visit “My Orders“-Find the order-Click “Track Order”

  • How do I know whether my order has been shipped?
  • To check whether your order has been shipped, you can go to Visit “My Orders” , Find the order, and check the order status.

  • How do I report a seller or product?
  • You can submit a complaint via:
  • 1. The Product Details page.
  • 2. Reports

  • I forgot the password, how to reset password?
  • Check if keyboard’s “Caps Lock” light is on as your password is case sensitive
  • Ensure you don’t enter blank spaces before and after your password
  • if you forget your Pingo password please click on your reset password.

  •  Return an item for a refund?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return.

  • didn’t receive your item, request refund?

If you didn’t receive your item within 60 Days , you have 30 days to open refund request. Open refund request

*After 90 days you can’t request refund.

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